Have you seen some insects that you can’t identify?  Or may you just had some questions about our services.  If you don’t find the answer here, feel free to Contact Us to Ask the Experts.

General FAQs

What is the benefit of hiring a professional pest management company when I can buy chemical from a local big box store?

While purchasing chemical and performing a service to your home is an option, contacting a pest management professional will ensure that your home is treated in the most efficient and correct manner. The biggest component to eradicating a pest issue is properly identifying the specie of pest you are encountering. Once the pest has been identified a pest management professional will use knowledge, tools, and the proper pesticide to rid your home of its current issue.

What can I do to help identify a pest that is not in the pest library?

While the pest library is a list of the most common pest found in our region, it is by no means an exhaustive list. If you would like help identifying an insect, please use the Contact Us/Ask the Experts form. A picture of the insect would be most helpful, but if you cannot supply a photograph general description (color, markings, size, etc.) and location where the insects was found would be most helpful in identifying the insect.

Why are we experiencing more invasive nonnative species of insects in recent years?

The simple answer, the growth of the global economy. In efforts to boost a country’s export and Gross National Product, international commerce has become a very normal practice. With the spread of humans to foreign lands, the insects are simply piggy backing and thriving in foreign places.

Pest Control FAQs

What is Integrated Pest Management (IPM)?

Integrated Pest Management (IPM) is an environmentally minded approach to pest management that relies on a combination of education and training. An IPM program utilizes biological information based on the type of insect that has been identified. Information gathered, in combination with advanced pest control procedures, is used to manage the pest with the most thorough and environmentally sensitive method of control.

Why do I still see bugs in my home?

Although our staff diligently works to keep your home and property pest free, insects can still find their way into your home, after all we are battling the force of Mother Nature. Since there is always the possibility of insects entering the home, our Quarterly Pest Control services are guaranteed. If you continue to see an issue, you can call one of our friendly customer service representatives for an extra service at no additional charge.

How are the bugs getting inside my home?

Insects adapt to survive; therefor insects find any gaps, cracks, or crevices available to enter your home. While a pest proof home would be nice, attaining such a goal is highly unlikely. Our service includes a trained professional inspection of your home and a list of conditions that might allow insects to enter and thrive in your home.

Is Palmetto Green the right service for me?

Palmetto Green isn’t for everyone, but how do you know if it is right for you? Palmetto Green Pro and Palmetto Green Hybrid utilize natural insecticides and repellents found in nature instead of synthetic insecticides. Elements from natural plants and trees like, cedar oil, lemongrass, and pyrethrins are used. Though these products are natural, they tend to envelope a stronger fragrance than the traditional pesticides used. In addition to the fragrance, green pesticides do not have the longevity that synthetic chemicals have. Since the majority of the green products are oils, and break down more rapidly, they need to be replenished more regularly.

Are the products you use safe for me, my children and my pets?

All products utilized are safe for you, your family, and your pets. Our highly trained employees evaluate and process each situation and then factor in Integrated Pest Management (IPM) to minimize the risk of exposure, while maximizing the effectiveness of each product.

I don’t see any bugs; can I skip a service?

While we are happy that we have eradicated insects from your home, it is imperative that we continue to maintain a barrier of chemical around the exterior of your home. Skipping one quarter of service can allow an infestation to grow and become a problem that may take our professionals several trips and more time out of your schedule to control.

I just had my service and it rained; do you need to come back?

Each situation is a little different, so there is not a definitive answer to this question. Our technicians perform four key treatments each service. Two of these treatments, crack and crevice and placement of granules, are not as susceptible to weather. However, if you experience any insects, the Palmetto Exterminators quarterly service is a guaranteed service, and therefor an extra service may be performed at no extra cost.

Do you have to come inside for each service?

Through the development of our residential pest control program, interior applications are greatly reduced, especially when there are no specific interior pest problems. Should you however have an interior problem, there is not an additional charge for spraying the interior.

I have bugs in my house but I’m not sure what they are. How can I find out?

Please browse over to our pest library for help identifying the insect. Should you not find the pest you are looking for, please contact us and one of our staff members will assist you.

Termite FAQs

What can I do to prevent termites?

Preventing termites is best accomplished through regular inspections of your property and treatment but there are some things you can do to reduce your chances:

  • Divert water away from your home with properly functioning downspouts, gutters and splash blocks.
  • Quickly repair any house damage caused by moisture, such as a roof leak or plumbing leak.
  • Perform routine maintenance on your home. You should routinely caulk, paint and clean your gutters.
  • Reduce humidity in crawl spaces.
  • Prevent shrubs, vines and other vegetation from growing over and covering vents and also from growing on the exterior of your home.
  • Eliminate wood contact with the ground around your home.
  • Remove any wood or construction debris from your crawl space or around your home.

Can I treat termites on my own?

Do-it-yourself pest control is certainly an option; however, most homeowners lack the knowledge and training that professionals have to treat pest problems effectively. An essential component in treating a pest problem effectively is correctly identifying the insect species and developing a course of treatment that takes the insect’s biology and habits into account. It is also critical that the treatment materials used are handled properly to ensure effective treatment. A professional pest control operator at Palmetto Exterminators has the training and expertise to do these things, leading to the most effective solution to your pest problem.

I just bought a house that you have under warranty. Do I have to pay a fee to transfer it to my name?

Transferring a warranty to a new owner shouldn’t cost and arm and a leg. Our termite service agreements transfer at no cost. If you just purchased a home under warranty with us, all you have to do it provide us with your name and contact information and we’ll take care of the rest.

Why should I renew my termite agreement?

According to the NPMA, every year termites cause more than $5 billion in damage with the average repair costing $2,500. That does not include the costs of treating and removing the termites. With an active damage repair agreement, you would not be responsible for any of the costs of repairs or re-treatment.

How can I tell the difference between flying ants and termites?

Termites are often confused with ants; however, a few simple things distinguish the two. Termites have straight antennae; a broad waist; short legs; and both wings are the same size and shape with a lace-like appearance. On the other hand, ants have elbowed antennae; a thin, pinched waist; long legs; and their hind wings are smaller than the front wings.

Mosquito FAQs

What health risks do mosquitos pose?

Mosquitoes are known vectors of several serious parasites and illnesses. Some of the most serious being West Nile Virus, Malaria, Chikungunya, Yellow Fever, and Zika Virus. More information can be found on our site our on the Centers for Disease Control’s website.

How long will a barrier treatment last?

Our treatments are designed to last between 3 to 4 weeks.

My town/city/county sprays for mosquitoes; why do I need your service?

Municipal mosquito services are designed to reduce the population of mosquitoes on a large scale and not necessarily for the comfort of individuals. Our services are customized to your home and you needs. Our goal to allow your family to get out and enjoy your yard without worrying about being bit by mosquitoes.

Ken Smith provided excellent customer service. He took time to explain what was happening with Formosan termite swarmers, which eased my concerns and fears.

Anne S. - Charleston

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