Pest Control FAQs

What is Integrated Pest Management?

Integrated Pest Management (IPM) is an environmentally minded approach to pest control that relies on a combination of education and training. An IPM program utilizes biological information based on the type of pest that has been identified. Information gathered, in combination with advanced pest control procedures, is used to manage the pest with the most thorough and environmentally sensitive method of control.

Why do I still see pests in my home?

Although our pest control specialists diligently work to keep your home and business pest free, insects can still find their way in. After all, we are battling a force of Mother Nature. Since there is always the possibility of insects entering your home or business, our Quarterly Pest Control program is guaranteed. If you continue to see an issue, contact us to schedule an extra service call at no additional charge.

How are pests getting inside my home?

Insects adapt to survive. Therefore, insects will find any gap, crack or crevice to enter your home or business. While a pest-proof home would be nice, attaining such a goal is highly unlikely. Our pest control service includes an inspection of your home or business by a pest control specialist and a list of conditions that might allow insects to enter and thrive.

Is Palmetto Green the right pest control service for me?

Palmetto Green isn’t for everyone so how do you know if it is right for you?

Palmetto GreenPro and Palmetto Green Hybrid utilize natural insecticides and repellents found in nature instead of synthetic insecticides to protect your home from pests. Elements from natural plants and trees like cedar oil, lemongrass and pyrethrins are used. Though these products are natural, they tend to emit a stronger fragrance than traditional pesticides.

In addition to the fragrance, green pesticides do not have the longevity that synthetic chemicals have. Since the majority of green products are oils which break down more rapidly, they need to be replenished more regularly.

Are the pest control products you use safe for me, my children and my pets?

All of the products we use are safe for you, your family and your pets. Our highly trained pest control specialists evaluate and process each situation, then factor in Integrated Pest Management to minimize the risk of exposure while maximizing the effectiveness of each product.

I don’t see any pests in my home. Can I skip a quarterly service call?

While we are happy that we have eradicated insects from your home or business, it is imperative that we continue to maintain a chemical barrier around the exterior. Skipping a quarterly service call can allow an infestation to grow and become a problem that may take our pest control specialists several trips and time out of your schedule to control.

I just had my quarterly service call, then it rained. Do you need to come back?

Each situation is a little different, so there is no definitive answer to this question. Our pest control specialists perform four key treatments each service. Two of these treatments – crack and crevice and insecticide granules – are not as susceptible to weather. However, if you experience any pests, Palmetto Exterminators’ Quarterly Pest Control program is guaranteed, and therefore an extra service may be performed at no extra cost.

Do you have to come inside for a quarterly service call?

Interior applications are greatly reduced, especially when there are no specific interior pest problems, through our quarterly residential pest control program. Should you, however, have an interior problem there is no additional charge for spraying the interior.

I have pests in my house but I’m not sure what they are. How can I find out?

Please browse our Pest Library for help identifying the insect. Should you not find the pest you are looking for, please contact us. Our skilled pest control experts will assist you.




That technician (Bradley McCue), what a great guy! Very professional and friendly. A great asset to your company.

Mike - Sullivan's Island, SC

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